Shipping & Returns

PLEASE NOTE: FROM FEBRUARY 24TH WE CARRY OUT ONLY STANDARD WORLDWIDE DELIVERIES THAT TAKE APPROXIMATELY 10-20 WORKING DAYS. FOR MORE INFORMATION CONTACT OUR SUPPORT hello@norba.clothing 

Within Ukraine

Domestic orders ship free and are typically proceeded by Nova Poshta. It takes 2-3 business days after your order has been placed to deliver your order. Tracking is available after your order has shipped. You will receive a confirmation email with your tracking link and tracking number.

International shipping

Shipping zone

Express shipping

Standard shipping

Usa & Canada

30 usd

3-5 days

20 usd

14-17 days

Europe (EU)

25 eur

3-5 days

15 eur

7-12 days

Rest Of The World

Only standard shipping
available

25 usd

9-20 days

Worldwide delivery is proceeded by DHL or UPS. Tracking is available after your order has shipped. You will receive a confirmation email with your tracking link and tracking number. Please note that the specified delivery periods do not include weekends, public holidays, and customs declaration days. In addition, some orders may experience customs delays. Unfortunately, we have no control over these delays and cannot predict what they may be. Transit times above are provided by shipping service and are not necessarily guaranteed.

All norba.clothing orders are shipped out of Kyiv Ukraine (not EU country) - with an official invoice declaring the exact total of merchandise purchased.

Taxes & duties

Please note the prices at check-out do not include international taxes, import duties and customs fees. Unfortunately, we have no control over these charges and we are unable to calculate the amount of customs duties collected. Contact your local customs office for additional information. We do not accept responsibility for orders not accepted due to failure to pay duties and taxes. In case this takes place the parcel is returned to the seller with the right to retain the products and the amount paid for your purchase of the products.

Returns & exchanges

We want you to love your norba essential wear. If for any reason whatsoever, you are not satisfied with your order, you may exercise your right to return or exchange purchased products within 14 days from the date on which you received them.

Please make sure that the items are unworn, unwashed, and undamaged and in the original packaging with tags attached. We do not accept returns and can not exchange our products purchased from partner stores.

Note that shipping and handling charges, taxes paid (e.g., state, customs, vat) are not refundable.

Please contact us before returning at hello@norba.clothing with your order number, and our team will get back to you in 12 hours or less with the right details. We are not responsible for orders returned to us automatically without prior notice. We recommend using only trackable and insured postal services. Please note that we do not provide shipping labels in case of return or exchange.

We always aim to handle your returned purchase as soon as we can. We’ll send an email once the item(s) have been received and your refund has been processed. Please allow 2 weeks for your refund.

I received a damaged / wrong item. What do i do?

We are so sorry if you have received a damaged or wrong item. Please contact us at hello@norba.clothing with a photo of the damaged/wrong item and your order number. We will take care of it quickly.