SHIPPING, RETURNS & EXCHANGE
Domestic orders ship free and are typically proceeded by Nova Poshta. It takes 2-3 business days after your order has been placed to deliver your order. Tracking is available after your order has shipped. You will receive a confirmation email with your tracking link and tracking number.
|SHIPPING ZONE||EXPRESS SHIPPING||STANDARD SHIPPING|
|USA & CANADA||35 USD||3-5 DAYS||20 USD||14-17 DAYS|
|EUROPE (EU)||25 EUR||3-5 DAYS||10 EUR||7-12 DAYS|
|REST OF THE WORLD||ONLY STANDARD SHIPPING
|25 USD||9-20 DAYS|
Worldwide delivery is proceeded by DHL, UPS, or via other trackable and insured services. Tracking is available after your order has shipped. You will receive a confirmation email with your tracking link and tracking number. Please note that the specified delivery periods do not include weekends, public holidays, and customs declaration days. In addition, some orders may experience customs delays. Unfortunately, we have no control over these delays and cannot predict what they may be. Please note transit times above are provided by shipping service and are not necessarily guaranteed.
ALL norba.clothing orders are shipped out of KYIV, UKRAINE (not EU country) - WITH AN OFFICIAL INVOICE declaring the exact total of merchandise purchased.
TAXES & DUTIES
Please note the prices at check-out do not include international taxes, import duties and customs fees. Unfortunately, we have no control over these charges and we are unable to calculate the amount of customs duties collected. Contact your local customs office for additional information. We do not accept responsibility for orders not accepted due to failure to pay duties and taxes. In case this takes place the parcel is returned to the seller with the right to retain the products and the amount paid for your purchase of the products.
RETURNS OR EXCHANGES
We want you to love your NORBA Essential wear. If for any reason whatsoever, you are not satisfied with your order, you may exercise your right to return or exchange purchased products within 14 days from the date on which you received them.
Please make sure that the items are unworn, unwashed, and undamaged and in the original packaging with tags attached. We do not accept returns and can not exchange our products purchased from partner stores.
Note that shipping and handling charges, taxes paid (e.g., state, customs, VAT) are not refundable.
Please contact us before returning at firstname.lastname@example.org with your order number, and our team will get back to you in 12 hours or less with the right details. We are not responsible for orders returned to us automatically without prior notice. WE RECOMMEND USING ONLY TRACKABLE AND INSURED POSTAL SERVICES. Please note that we do not provide shipping labels in case of return or exchange.
We always aim to handle your returned purchase as soon as we can. We’ll send an email once the item(s) have been received and your refund has been processed. Please allow 2 weeks for your refund.
I RECEIVED A DAMAGED / WRONG ITEM. WHAT DO I DO?
We are so sorry if you have received a damaged or wrong item. Please contact us at email@example.com with a photo of the damaged/wrong item and your order number. We will take care of it quickly.